Black Belt Lean Six Sigma
After starting his career at MEGA, his passion for systemics led him to devote his career to organizational performance. His experience in the largest banking, insurance and industrial groups with global reach fuelled his passion for business project management.
His vision is broad, yet very operational, and based on precious expertise in operational risk management, Quality Management and IT Architecture. His interventions focus on Process Management, customer path and experience, risk control systems, certification processes and management systems.
Hugues has been managing WillBe Group’s “Banking and Insurance” department since 2007. He actively participates in developing the Group’s publications and communicates about its best practices and achievements. He is the author of two reference books about Process Management: Piloter par les processus, Business Project Management (“Process Piloting: Business Project Management, Editions Maxima) in 2013, and Processus : ce que font vraiment les dirigeants, (“Process Engineering: What Leaders Actually Do”, Editions Maxima) in 2017.