Improving the quality of service provided to departments and reducing their costs

In order to combine the challenges of improving the quality of service and reducing costs, the support functions must often evolve and adopt new organization schemes, based on a Shared Services Centers model. This model, which reduces operating costs, also brings many qualitative results such as: increasing the added value provided to the operational staff, simplifying / standardizing processes, tools and systems or improving internal control

Contexts of intervention

  • Framing outsourcing / CSP projects by analyzing different scenarios and validating an opportunity study (business case)
  • Definition of the operating modes of the CSP (process, organization, …)
  • Conduct of CSP implementation projects (local, nearshore, offshore)
  • Contract Negotiation of Outsourced CSPs

What sets us apart

  • Support throughout the entire process: from decision making to implementation of the CSP
  • Expertise on the main issues of CSP projects
  • Our implementation of successful projects internationally and in multicultural contexts

Examples of missions

  • Ensuring the implementation of financial "shared services"
    Ensuring the implementation of financial "shared services"
    Ensuring the implementation of financial "shared services"

    One of the world’s leading companies in heavy industry wants to drastically cut the costs of its support functions and improve its internal control and economic piloting. It launches a project to implement financial shared services. Teams of 100 to 150 employees that used to work on different locations will be gathered in one site.

    The WillBe Group team relies on its mastery of accounting and finance processes. It pilots the deployment of the said shared services. Its extensive experience in piloting complex transformation projects in an international context proves invaluable.

    WillBe Group’s contribution facilitates the teams’ mobilization in a tense social context. The main organizational and cultural barriers are thus lifted.

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