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Customer Intimacy: From Promise To Action…
27 May 2019
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Customer service obsession: a new form of craftsmanship
15 October 2018
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Are Physical Stores Doomed?
02 April 2018
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Global Account Manager: Will they Square the Circle?
25 October 2017
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Customers and Employees: A New Alliance?
03 July 2017
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The Crisis of Retail
13 April 2017
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Brand Activism: Draw A Line In The Sand Now
07 March 2017
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On Disability and Digital: Better Access for All?
23 February 2017
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Internet of Things: a New Frontier or a False Promise?
11 January 2017
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Why Retail Is Not Yet A Truly Global Industry… And Why It Could Change
04 January 2017
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Zenly: Why Geolocation Has a Bright Future
03 October 2016
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Innovation Washing: the More You Talk, the Less You Innovate
20 July 2016